Refund and Return Policy

At The OLVE, every wallpaper order is created with intention. To reduce waste and ensure the highest quality, all our products are made to order. Because each piece is produced specifically for you, all sales are final and we are unable to accept cancellations once an order has been placed.

We encourage you to review your measurements carefully before checking out, as we cannot offer refunds or exchanges for sizing or ordering errors. 

Damaged or Defective Items

If your wallpaper arrives damaged during transit or contains a manufacturing defect, we’re here to help.


Please email info@theolve.com with clear photos of:

  • The shipping box
  • The damaged or defective area(s)

Our team will review your submission and assist you with next steps.

RETURN ADDRESS

(For approved returns only)

TBC

Returns (If Applicable)

If a return has been approved, please package your wallpaper using the same protective materials included in your original shipment. This includes:

  • Bubble wrap or protective paper
  • The original shipping tube (if applicable)

Items must arrive in original, unused condition. Returns that arrive creased, damaged, or altered cannot be accepted.

Once your return is received and inspected, we will notify you by email regarding approval or rejection. Approved refunds will be issued to your original method of payment.

  

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider as refund posting times vary.
  3. Contact your bank as processing delays are common.

If you’ve completed these steps and still haven’t received your refund, please reach out to info@theolve.com and we’ll be happy to help.

 

Exchanges

We only replace items that arrive damaged or defective. If you require an exchange for this reason, please email info@theolve.com and we will guide you through the process.

 

Return Shipping

Customers are responsible for all return shipping costs, including any duties or customs fees. Shipping costs are non‑refundable and will be deducted from your refund if applicable.

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

 

TERMS OF SALE

Because each order is custom printed, ALL SALES ARE FINAL and cancellations cannot be accepted. Please ensure all measurements and selections are correct before placing your order.

Adding Panels to an Existing Order

If you need additional panels:

Include your previous order number

  • Add a detailed description of the panels needed in your order notes

This ensures continuity in your design. Missing or unclear notes may result in non‑refundable panels that do not align with your original order.

Please note: slight color variations between print batches are normal. Panels ordered at different times may not match perfectly.

Pattern Repeat & Design Notes

Some designs feature large‑scale or mural‑style repeats (50–100" or more). This means:

Each panel may be unique

Multiple panels may be required to complete the full design

If you’re unsure how many panels you need, please reach out - we’re happy to help.

 Shipping & Delivery

Once your order has been handed off to the shipping provider, you will receive a tracking number.


If a package is lost, damaged, or stolen in transit, responsibility lies with the carrier. We will gladly assist you in filing a claim or locating your package, but we cannot replace or refund orders affected by carrier issues.